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How to order |
How to order a mouthpieceFor your ordering convenience, you can usually reach me at (301)871-3535 but it's better to email me. Feel free to place orders and ask questions. For greatest efficiency, please be sure to include your full name, phone number, and all of your current equipment. For orders, we will also need your address and payment information in addition to the items you wish to order. We also accept orders by fax, (301) 598-9094, but please follow up with an email to be sure I got it. For credit cards, be sure to include the expiration date and the CCV code on the back. If you wish to place an order via email, please refer to the order form to provide us with the information we need to process your order. I don't really need the order form, just the information it asks for. This is NOT a secure site, so if you prefer, you may phone us with your credit card information or fax it to us. Payment information is required before an order is entered, with no exceptions. Credit cards are charged when the order is shipped, and refunds are processed when we receive the returned parts. Many orders can be shipped immediately - I try to keep everything in stock. But sometimes items are not in stock and it is impossible to estimate the waiting period for large orders if you want everything at the same time. Lexan rims and gold rims are often not in stock; I make Lexan when ordered. I do not guarantee the availability or shipping date of any order!!! Click here for an order form. I am a full time professional trombonist and brass teacher, and I value my playing time as much as you value yours. My gigging schedule will often cause unforeseen production delays. I personally handcraft each mouthpiece myself so that you will receive a product that is of the highest possible quality, and I devote all of my spare time to this endeavor. I appreciate your patience and understanding. |